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The role a water damage company plays in repairing your flooded home is incredibly important to the future health of your home. By definition, our job is ‘to restore your home to its pre-loss condition’ meaning make sure your home is in the same condition it was before the flooding damage occurred. But unfortunately, just like any industry, some service providers don’t fulfill their mission. And when it comes to repairing water damage, the consequences of coming up short can be disastrous for you, your family, your home, your health, and your pocketbook. Let’s discuss some of the issues that can arise and address some actions you can take to make sure those problems don’t happen to you.
Emergency water restoration services vs. general contractors or cleaning companies
One incredibly important thing to understand is that there are a lot of home service providers that will happily try and help you recover from your flooding that have zero business doing so. The water damage restoration industry isn’t heavily regulated in the sense that providers don’t have to become licensed or otherwise maintain any credentials with municipalities, states or the federal government. Despite this, our industry is mainly paid for by insurance money. This creates a pretty dicey dynamic where you have people that aren’t capable of providing water damage services chasing jobs paid for by insurance companies. It’s a toxic situation, and one that usually ends with you getting screwed!
Make sure whatever company you hire employs technicians that are IICRC certified water damage restoration technicians. This is the best way to determine whether or not they’re capable of probably mitigating a water loss. It doesn’t guarantee the perfect outcome, but it at least means they understand the nature of the work required and have the proper training. Cleaning companies may have water extraction systems or drying equipment, and general contractors may have access to the same, but that in no way, shape or form means they know how to use that equipment properly to ensure your property is returned to its pre-loss condition.
Hire an independent water damage company with your best interests in mind!
When you have home flooding, you’re in charge of making sure it gets fixed. Too often people let their adjuster take the driver’s seat, and too often that decision comes back to haunt them. Here is what typically happens:
You call your adjuster, they open a claim and tell you to call XYZ Restoration Company to get the work done.
Why did they tell you to call XYZ Restoration Company? If you answered ‘because they’re the most qualified to do the work and will provide the best service’ you would be wrong. The answer is ‘because they have agree to charge a much lower rate than the industry agreed upon prices and in many cases cap the total amount of the loss’. In other words, they want you to use the water restoration service that will cost them the least amount of money. Why wouldn’t they? They have a bottom line to protect and they don’t have to live in the home afterwards should something go wrong.
What should you do? Hire the water mitigation contractor you feel the most comfortable with. Ask questions, get answers, then ask more questions. It’s an important decision, and one you’re going to have to live with. If you hire a flood restoration service that doesn’t end up doing the job right, you’ll end up with mold problems and you’ll be looking at paying out of your own pocket to have the work done correctly.