Durham NC Water Damage Restoration

Experiencing a water or flood event can be a very traumatic experience.  Standing water is every property owners worst nightmare, but luckily it’s something we handle on a daily basis.  Our Durham water restoration company has the skills, equipment, and experience to make sure your property is dried out and restored to its original state.  From the first call through the final walkthrough, our goal is the same:  provide you peace of mind by offering the best water damage repair service possible.


Day or night emergency water damage cleanup service!


If you’ve got a water damage emergency that can’t wait, please call us.  We offer Durham water damage services for emergency situations, and can always respond immediately to your call.  If there’s water in your home, we need to get it out fast…so call us now and we’ll be there within 60 minutes, usually much sooner!

24/7 emergency response service guaranteed!


Free quotes & no hassle upfront pricing!


If you give us a call, not only will it always get answered, but we can immediately dispatch a technician to provide you with an on-site water damage assessment & estimate. It’s a great opportunity for you to speak with a knowledgeable tech and get all of your questions answered!

Call now and we’ll provide a free, upfront cost estimate!


How does pricing work when it comes to Durham water damage cleanup services? You might be surprised to find out that we all use the same pricing system to estimate losses. It’s called Xactimate, and it pulls accepted insurance reimbursement rates for any work or materials that may be necessary. Watch this video to see how it works:


We can bill insurance for our water damage service!


In many cases, insurance will cover the cost of our water damage restoration services.  If the loss occurred from within your property’s walls (like a sink overflow, pipe burst, or hot water heater leaking) it’s typically covered and you can file a claim.  If so, we can bill the insurance company directly!

Call & ask about our insurance assistance program!


Will my water damage be covered?


Water losses typically fall into 2 categories: sudden water damage and gradual damage. The difference is key, because it can mean the difference between being covered and not. With sudden and accidental water losses that come from a water source within your property’s walls, you usually have protection within a standard homeowners insurance claim. However, if it’s determined that the water damage was the result of a gradual issue that went undetected, adjusters may sometimes balk at the claim.

Burst Pipe-causes-water-damageBelow are types of losses that commonly occur and usually fall within the protection of homeowners insurance coverage:

() appliance failures such as washing machines or water heaters leaking

() pipes breaking/bursting

() toilets clogging/overflowing

() human error such as leaving sinks or bathtubs running


Choose us and we guarantee you’ll be happy!


We know that you have many choices when it comes to Durham water damage companies.  We hope you’ll choose us and that we can help you in a time of great need.  Our goal from start to finish is your complete satisfaction.  In fact, it’s our guarantee to you: if you’re not completely satisfied, let us know and we’ll fix it no questions asked!


And we’ll give you a 1 year service warranty!


What’s better than a satisfaction guarantee?  Knowing that you’re still protected after we’re gone.  That’s right, we offer you a one year water damage repair warranty!  If something were to happen within one year of us completing service for you (that’s a result of our poor workmanship) we’ll come back and get it fixed to your satisfaction!


Crews are standing by to help you!

If you need emergency restoration services, we have crews located throughout the Durham area so that we can immediately respond to your crisis!

Call now for a free quote!



Understanding the water damage restoration process


One thing that can cause grief for people dealing with a water loss is feeling in the dark about the process of getting things fixed. It is an involved process, usually involving a couple of different companies as well as your adjuster. So let’s walk through what you can usually expect:


Step 1 – Get the moisture out of your property before you get black mold


drying-wet-carpetWithin the industry, we refer to this as the water mitigation phase. It’s where we come in, and it’s imperative that this process begin almost immediately after the loss. If you wait around for a claim number or for your adjuster to assess the loss, it just means more damage, greater costs, and the potential for mold growth. Always, always, always call a professional water damage mitigation company immediately after you discover moisture so that they can contain the loss and begin getting the moisture out. Once the property is dry and there is not danger of harmful levels of mold, the mitigation phase has ended.


Step 2 – Rebuilding any areas that were removed


Commonly referred to as the “build back” phase, this usually involved a general contractor that is proficient at construction services. They’re brought in to replace areas that needed to be removed during the first phase. Things like drywall, flooring, subflooring, cabinets, etc. may not be able to be dried properly, so if it’s the case they were removed, a reconstruction company will come in to get the property looking like it did before the loss!


Watch this water damage restoration guide video to see for yourself…



We’ll be there immediately, whether you call in the middle of the night, during the day, or on the weekend.  Our Durham NC water restoration crew can immediately begin extracting any water, whether it’s from an overflowing toilet, malfunctioning water, or busted pipe, so that any contents can be salvaged.  We also offer pack-out and mold prevention services to help get your home or office back to normal and make sure it stays that way!  We’re here to help get your life back to normal, and we have years of experience making that happen.

So call us today and one of our licensed, insured Durham basement flood technicians will arrive at your property quickly to offer a free estimate for any work that is necessary.  We can even work with your insurance agent to handle the claims process and directly bill your homeowners insurance provider.  Fast, reliable & honest water damage and flood clean-up extraction services are just a phone call away!

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